TELKOMS ******* SERVICE

So its 6 days later since I logged my complaint on Hello Peter. I was impressed with the speed that Telkom responded on the Hello Peter site. I was even provided with a new reference no (SM148428)and told to email [Email Removed] So that's exactly what I did. ONCE AGAIN I have been seriously let down, there has been no response to my email, and I have phoned another 3 times to the call centre who advised me that a technician would contact me immediately, WHICH THEY HAVENT. So it appears that Telkom just respond on this site to save face. Has anyone had any success suing someone for loss of earnings? I think this is my next route to go down as I have exhausted all other avenues.