Telkoms rotten service

If u could rate telkom a quarter of a star that would be too much. From having a person on hold for over 45 mins at a time (these calls cost money) to paying for a service that isn't even provided. We had problems wihh our internet connection 2 weeks ago. Someone came to fix but before they could come out we had to be informed about a service fee if the error lies with us. He came did his checks and tests and was confident the internet was working. Same process again called telkom someone came out did whatever and apparently it was working again. Working for 4 or 5 days is not what we call an internet connection. Then to call again wait so long again and then be told I am sorry we have to wait for the technician. For the technicians to keep coming out temporary fixing it and then letting it be. Very quick to give us extra charges but very slow to correct and fix a service u supposed to provide. A service we are paying for and have all rigtts too. Calling out your technicians to come and test cables and then devices to come down to the same situation a week later only means that a different route must be taken to ensure the problem is fixed and we don't have to always find ways and means to have someone at home to accommodate telkoms technicians.

1stly the fault is not on our end. 2ndly we need to use alternate ways to connect to the internet, use our phones to call telkom 3rdly we also need to be in stand by as to when the technicians will be here out of fear of them coming when no one is home, then the problem is not resolved at all.

Telkom I would not recommend you to anyone. The service we have received from you lately is beyond frustrating!!!!!