Telkoms ridiculous service

Good Day I bought a Samsung A70 in December 2019. This year in Feb the phone stopped charging and I took it in for repairs at Telkom Cresta The ref no that I have right now is:A705FZKUXFA.

I had been waiting for the phone since Feb and only got the phone on the 19th of May. Im guessing due to lockdown. Fair enough.

On the 19th I got an sms confirming that I can come to collect my phone of which i did. My excitement was short lived as i first found out that my phone was completely wiped out, contacts,videos,images everything. As if that was not enough I get home and try charge the phone and to my biggest disappointment THE PHONE IS STILL NOT CHARGING!!!

Is this fair? Really ? A new phone doing this? Yet im debited every month without fail. I dont want this phone to go for repairs anymore because clearly that is failing and I did not sign up for a faulty phone. I want a new reliable phone that is in good condition. A phone that i wont have to take back for repairs in less then 3 months of purchase.

Please get back to me soonest. You can call me on *** or *** Treat this matter with the utmost urgency. Because even on twitter no one ever responds to my DMs on time

Highly Disappointed Mandisa