JR
Jason R

1 reviews | Active since Apr 2015

26 Apr 2015, 11:39

TELKOMS refusal of services

I am extremely disappointed with Telkom at the moment.. Our neighbourhood, about 50 houses has been without landline service for the last two months due to cable theft... Telkom has decided not to replace these cables and kept everyone in the dark for two months about their plans. We are paying customers with adsl lines that has isp's that wants to be paid because its not their fault.<br> Ive looked into alternative high speed wireless services now and found out, NO ONE, no NEOTEL, no IBURST, Nor does TELKOM cover this area with high speed wireless services... Low income COLOURED areas doesn't get high speed wireless services i GUESS!!!<br> I have a telkom mobile with 4g and the signal in this particular area is weak and unreliable, i had to use my wifi to get the cell to work (no more wifi at home, thanks TELKOM)<br> I am not interested in your forced upon wireless services... i want my adsl service back... surely an alternative measure can be found to protect your cables... rerouting.... <br> After more then 20 years with satisfied TELKOM service, Im beginning to really hate TELKOM and their monopoly on basic telecommunication in south africa

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Replies (1)
Telkom
Telkom's reply26 Apr 2015, 11:47
Official
Hello Jrose75,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM106530.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team