Telkom's ****PY service

The most pathetic internet provider and the worst customer service at their store in Chatsworth centre Durban. My adsl has been down for a month now, I've been paying for a service I cannot use and when i asked to switch over to LTE I've been told they don't have the capacity to switch me over. I've been to the Chatsworth branch twice already with no help from agents. I had logged 3 faults already and still no joy, I have received 2 messages that my problem had been resolved when no technician had been sent. It is so frustrating as I work from home and now will be homeschooling as well. I would advise you to check out other internet providers before you go with this **** of a company. Can anyone recommend another good provider please, I'm at my wits end and still have to pay R1260 at the end of this month when I've had no service for a month now.