TELKOMS PUTRID SERVICE CONTINUES

<p>I AM DISAPPOINTED AND APPALLED WITH THE FEEDBACK THAT I HAVE RECEIVED FROM TELKOM CLEARWATER MALL. I RECEIVED AN SMS ON THE 13 OF FEBRUARY 2017 @ 14H04PM THAT MY SONY M5 PHONE IS BEING DISPATCHED BACK TO THE TELKOM DIRECT STORE CLEARWATER & THAT I WOULD RECEIVE NOTIFICATION WITHIN 4 DAYS TO COLLECT MY PHONE. IT HAS NOW PASSED MORE THAN 4 DAYS WITH STILL NO SMS OR PHONE CALL FROM THE TELKOM DIRECT STORE CLEARWATER ABOUT MY PHONE BEING IN THE STORE & THIS IS A REPEAT OF THE FIRST TIME THAT I SENT MY PHONE IN WITHOUT ANY NOTIFICATION FROM THE STORE. I HAD TO PERSONALLY PHONE IN & GO TO THE STORE ONLY TO FIND OUT THAT MY PHONE WAS DELIVERED 3 DAYS PRIOR TO MY PHONE CALL.THE MANAGER OF THE STORE,YVETTE JOSEPH HAD A DUMB FOUNDED LOOK ON HER FACE WHEN ASKED ABOUT WHY I DID NOT GET ANY NOTIFICATION ABOUT MY PHONE. TELKOM HAS A CLAUSE ON THE REPAIRS SLIP THAT IF THE ITEM IS NOT COLLECTED WITHIN 30 DAYS THEN THE ITEM WOULD BE SOLD!!! IT LOOKS AS THOUGH TELKOM IS SHOWING NEGLIGENCE TO ITS CUSTOMERS & WAITING TO CAPITALISE ON THEM BY SELLING THEIR PHONE. I AM DISGUSTED WITH TELKOMS LACK OF CUSTOMER CARE, SUPPORT AND COURTESY THAT THEY OFFER US. IT JUST SHOWS TELKOMS LACK OF CUSTOMER CONSIDERATION THAT ONCE A MESSAGE LIKE THIS GOES ON THE INTERNET THEN ONLY, TELKOM IS QUICK TO RESPOND VIA SMS FOR THAT DAY ONLY, BUT DOES NOT FOLLOW UP WITH ITS CUSTOMERS UNTIL A COMPLAINT IS GIVEN. YOU CANNOT GET IN CONTACT WITH ANY OF THE TELKOM SUPERIORS. I TRIED TO CONTACT ANASTASIA STEYN WHO IS YVETTE JOSEPHS SUPERIOR ON THE 1St & 2ND OF FEBRUARY 2017@ 9H00AM & I AM STILL WAITING FOR HER TO CALL ME BACK TILL THIS VERY DAY! I AM ALSO A NEOTEL CONTRACT CUSTOMER & I AM MUST APPLAUD NEOTEL FOR THEIR EXCELLENT CUSTOMER SUPPORT THROUGHOUT YOUR CONTRACT PERIOD.TELKOM CONSTANTLY GIVES & DISPLAYS A “DON’T GIVE A DAMN POLICY” ATTITUDE TOWARDS ITS CUSTOMERS & YOU CANNOT GET INTO CONTACT WITH ANY SUPERIOR FROM TELKOM TO LODGE A COMPLAINT OR FOR THEM TO ASSIST A CUSTOMER.</p> <p> </p>