TELKOM'S PUTRID SERVICE!!

My WIFI has been off for two months now due to a Technical Issue. I called on the 23 May, 2018 to check what the issue was. The representative explained that it was an external issue regarding the physical line and that they would send out a Technician within the week - the Tech would give a call to arrange a preferable date and time. It has been about a month now and still - nothing!

I have also contacted Telkom via Facebook Messenger and email and the Rep, "Frank" put in another complaint. Then I started getting SMS' saying the fault has been logged, then the issue has been resolved and to reply "No" if this is untrue, which I did. Still - no Technician or call back regarding my line. Now, on my Telkom App it says the fault has been resolved and closed. This is utterly appalling and putrid customer service.

ON TOP OF IT ALL, I GET A BILL THAT IS R200 MORE THAN MY STANDARD SERVICE WITHOUT EVEN HAVING ANY SERVICE FOR OVER A MONTH!!!

Truly Disgusted.