Telkoms poor services

We have relocated to a new premises. this resulted in our land line to be relocated. According to Telkom it would have taken 7 to 10 working days. The request was first made on the 11th of June 2018. I am on the phone with them every other day. The excuse they have everytime is that they could not get hold of us that's why they could not relocate our line. I am so frustrated at this stage and do not know what to do. It has been more than a month now that we are waiting on Telkom to deliver.