Telkom's poor services

Poor services, one has to be on the line for hours in order to be assisted by call centre agents. I was double billed on the first month of my contract and was told the money would be returned to me on the third month but now im told the billing was correct and its called pro-rata. Im dissapointed because not only is their network bad and nonexistent, i was also to free telkom to telkom calls but after calling a few telkom numbers i cannot anymore, i get a " you are out of minutes" i strongly would not reccomend anyone at all to use Telkom. Kaak service