Telkom's poor service! D-Link G413 model a disaster! Drops signal every 2 minutes

A few months ago, Telkom salesperson called to convinced us to upgrade to a new router supposedly faster and better meaning we would need to pay R200 more every month for WI-FI. Let me just say the new router is a complete disaster, it drops signal every 2 minutes or so. We’ve called the call centre several times, reset it again and again, took it to one of the stores to be checked and even got one of their technicians to come to the house to look at /fix it. The problem still remains. It’s extremely difficult to have zoom meetings or for my wife to conduct online counselling sessions using Telkom and sometimes we resort to buying extra data to be able to work from home all the while we’re paying over R900 monthly to Telkom. The technician at the Telkom store in Centurion made it very clear that they will not provide us with a router for even a day during the time that they would be fixing the faulty one. After so my years of being a Telkom customer we still can’t believe we’re paying so much more every month for a service we haven’t been getting since upgrading. Most of time we’re using the WiFi from cell phone - paying for a router that doesn’t work properly as well as cellular data. The technician told us, that he has encountered people with problems with this particular model. Below is a response from one of Telkom’s consultants during our email communications. ""Good evening I don't want to lie to you on this side we cannot get you a router unless you can do another upgrade and they provide you with a new router the other alternative is to leave it at the store and hope they will take less than the 21 days specified I'm sorry on this side I cannot loan a router."" We demand a sustainable solution from Telkom right away.