Telkom's poor service continues unabated

Account ********** 47. called centre, 081180, spoke to ********** Forwarded relevant documents on 7 Nov. E-mail her 8 Nov stating that I was still awaiting a reference. To date, no ref created, spoke to ********** who, after 24 min being on call with, terminated it. This is NOT my first encounter with such poor service. How many calls does have make to Telkom to get a matter resolved?