Telkom's Poor service

Good morning, Telkom

I have logged a fault complaint on the 13 October 2020 with Telkom, that i cannot make or receive calls..Telkom rep**** saying that i need to diagnose the fault before their technician is sent out..... which i tried to do. The sad part is that Telkom will still bill me for the month.. even though i had no services rendered.... Just want to find out, if they are following our Governments ways in doing things now, as it is costing me more time and money to resolve my query... what are my other options to get Telkom to fix the problem