Telkom’s Poor Service

I am experiencing a rather disappointing service from Telkom and although this has been going on for three consecutive months,I’m still failing to get the help that I need.There was a person who managed to hack my personal details and retrieved a phone for themselves through my account.I reported this matter(case number: ***3) and was promised that it would be solved.With failure to do so,I went back and forth through phone calls with Telkom,pleading that they cancel this purchase,so I can avoid unfair and unnecessary payments.It was only disappointing that they blocked my phone,and said I should settle the payment before I can have access to my phone and make calls again.It has been 3 months of not being able to make phone calls yet still making payments. This is utterly disappointing and very unjust,something needs to be done.