TELKOM'S POOR SERVICE

my copper lines were ****** in April 2019, i was not informed of this and was told there was an outage, after numerous complaints was informed that Telkom will not be replacing and will provide me with LTE at the same price of my contract of R605, 3 months 50 emails and 100 calls later and still no service, finally received a wireless phone with no router and 1 sim card.. after many complaints again was told that the wrong order was placed, finally received the wireless router with no simcard and the simcard i initially received did not fit into the router... finally had enough had to visit a telkom store and get them to sort out as i refused to leave the store till it was working and tested. was also advised i will received a 10mbps but was only given 4mbps but nobody has contacted me since regarding this... i got tired of calling and just left everything as is as i was now receiving internet and paying every month for the service even when i was offline for 3 months. finally received a bill from telkom for an amount of R1672 but my contract was for R605... i am tired of sending emails and calling their call center... i give up now and need an email address for their directors so i can tell them how *********** staff they have and what poor service they provide...