Telkom's poor service

I took a telkom contract two months back and I must say it was the worst decision ever! I called in Telkom on the 30th of April to find out about the debit order which was due to take place on the exact date, I was advised by one of the consultants that my debit order bounced which I couldn't understand how that could have happened nonetheless I asked the consultant

to send me their eft information so that I can immediately make payment. Later that evening after I made the EFT payment the debit order went through. So this simply means that the consultant gave me false information that my debit order bounced! I immediately called telkom to report that I made double payment and asked that they refund me. They made it very clear that should I reverse the funds from the bank they will penalize me R200. So I was then told that a case has been logged for me and I will be refunded after 72hours. It's now the 18th of May and I'm still awaiting refund. Each time I follow up on my case I'm told lies that the refund will be made after 24hours. I'm totally disgusted by the service I've recieved from Telkom.