Telkom's poor service

I am disappointed with the poor service I received from Telkom. I called the contact centre on the 1st of Feb requesting a paid up letter. I was told that I should receive the letter within 2 working days.

When I called after 2 working days the consultant told me that the information that I received was incorrect. She told me that paid up letters take up to 10 days.

Today it's the 14th of Feb which means I've waited 14 days since my request. When I called today the consultant told me that the paid up letter has not even been drafted yet!

When I asked for a definite date for my paid up letter the consultant told me that she can't commit because another department is responsible for drafting paid up letters. I asked to speak to the team leader and was told she is "busy with another escalation".

What is the customer expected to do in this kind of situation? I am being highly inconvenienced and it seems Telkom couldn't care less. Maybe if i had a million rand contract with them they would take me more seriously.

It's shocking how quick they granted me another contract and yet didn't bother removing my name from the credit bureau after I settled my account. It seems it's conveniently easier for them to take from me and when I need to be serviced because of their negligence it becomes a long tedious process!

I used rate Telkom highly but this experience has left a bitter taste in my mouth. Their service is appalling!