Telkoms poor service

I called through to 081180 and spoke to an agent by the name of Graham at 12:40 today. He sounded very uninteresting in helping me and thereafter placed me on hold for some time to send an email to the relevant department until i had to hang up. This is unprofessional behaviour. Plus i informed him about my sms issues that came back as resolved which WASN'T and he had the nerve to ask me about my "internet issues". Are the staff at telkom half asleep? Please guys... we paying you to provide a service, so act accordingly. Thanks ......case number is ********** 5