Telkom's poor service!

I will never make use of Telkom's service again!

I tried to change my banking details on their system. After quite a number of emails and phone calls I had no success. I went into the Telkom store and nobody knew how to update the details on the system. Many Telkom employees confirmed that the details were updated, but then at the end of the month the payment would still go off from the wrong bank account. After a 5 month process the bank details were updated correctly.

I also received a call from Telkom to offer fibre installation which I agreed to. Multiple Telkom employees phoned me to offer the same deal, but none of it realised. Once again I followed up multiple times. I was then told that the order is loaded, but this was never installed and they offered me the product.

Lastly... I have been trying to cancel my Telkom subscription for longer than a month now as I moved. This was to take into account the debit order. I spoke to multiple Telkom employees when phoning 10210 and asked to cancel the subscription, but no luck. I logged queries online, but no one got back to me. I also went into the Telkom store but they were not able to help me. They especially cannot help you over weekends in the Telkom store. This service should've been cancelled by 30 November 2018. I just got off the phone with a Telkom employee who confirmed that no cancellation was put in on my description.

I feel that I took the time and debit order into cancellation by contacting Telkom via multiple communication mediums, but still I will probably have to now pay for December due to Telkom's poor service!

We had the same scenario when attempting to cancel my mother's subscription. Took a few months for which she still had to pay!

This is unacceptable!

I will not recommend anyone to register for a service with Telkom!