Telkoms poor service!

Last year November 2017 I went to the Canal Walk branch to have one of my phones on contract put into my mom's details and to have the debit order date changed. Up until Thursday 7 June 2018 ,the details the data was not moved over yet all the information was on the system so it seemed that the person that took the information and the documents did not submit it. Then in November I also took in my wifi router in for repairs. I did not take the router that they offered as I had a spare one at home. A few weeks later I was called by the repair center to say that they would be sending it back to the Canal Walk branch and that I would receive a call once it's ready but until today we did not receive any phone call. I did not go into the store as I was expecting my newborn and my priorities were obviously about my newborn and not the lame customer service from the Canal Walk branch I have been receiving ever since. When I went there on Thursday I was once again "helped" by the agent called Serabele Phelani who always seems very reluctant to assist and has an attitude which is very unpleasant. I have left the attitude and didn't make a fuss about it but this past Thursday was enough. We asked him to change the details over of the phone into my moms name. He takes his own sweet time doing that not forgetting that he was not attentive and almost change the internet contract into my moms name and not the phone. Thereafter, I asked him about the router and gave him all the information that he requested. He then said the router was not at the back in the storeroom, It's June already and the router was given into the branch in November already. I then asked him okay can I have one in the meantime to use at home as I was offered this the last time. He then said there isn't anymore without even going to check until the colleague next to him had to tell him go check at the back there should be. He then took about 10 minutes if not longer to look and then came out with nothing. I don't know if he was just being deliberate or if there was really nothing at the back. I then just left it and then asked him about the Fibre as I got an SMS from Telkom and asked him to activate it. He then said I should wait he was still sending an email to his manager, all this time??? I said he can do that after because he had already taken so much of our time and besides that my baby was niggly so I wanted to leave and prior to that we also asked him how long it would be when he said 10 minutes but that was way over that time. I then told him he can send the email off once we left as I just wanted the Fibre activated he didn't even bother explaining. While waiting on that he asked his colleague something about my query which seemed he was not knowledgeable of what he was doing. If he was uncertain he should say he is not sure and ask assistance instead of giving such poor customer service. When we left we then got an sms to say the spend limit had been changed which was something that we had not requested and no other sms's as he had advised that we would receive. The service from him was extremely terrible and yet we still waiting for an email from anyone from Telkom.