Telkom's poor service

Report a fault-Refno. A2-AQLY-BWW1OP on 5 Feb'18. Told me the exhange box was totally damage and that I would just have to fall in the queue to back on internet. I cost my company R1,800.00 for a mobile wi-fi router plus R298.00 for data on a simcard because Telkoms simcard for 1gb that they wanted to give me had a APN problem because of problems at their "back office". Today a man came out to our offices and found that just up the street there was a broken wire due to corrosion