TELKOM'S POOR SERVICE

I have been trying to get assistance from Telkom with no joy. My account was suspended, debit order for full payment went off my account on the 25th September and still when I call customer care they say it has not reflected on their side, collections need to update that full payment was made and have been escalating with no progress. called one consultant yesterday and they said they escalated my query so that my service will be reinstated within 5-24 hrs, I had to call again today after the turnaround time, and they have been sending me from pillar to post. Eventually I spoke to the billing department, and they said two escalations were made today which means yesterday's consultant didn't do their job. i am really upset as collections said i have to wait up for another 24 hrs for my service to be reinstated, which makes it 3 days now because of their pOOR service and telling me different stories every time i call them. I AM REALLY DISAPPOINTED IN TELKOM. THEIR SERVICE IS REALLY POOR!