Telkom's poor internet connection and arrogant customer service agents.

On the 19/02/2020 i called telkom customer service to complain about their slow almost non -functional internet service. An agent named Phumla Vilakazi was helping me, i told her my complaint and she asked me to hold the line (15 min) while she went to check something only to come back and confirm that i had enough data i shouldn't be experiencing any problems. Puzzled by the response i told her that some application i can't access them when using their network but i can when using different networks. She told me to call that service provider the application belongs to and take it up with them. I told her its only when using Telkom that i experience this and told her to log a call for me, she rep**** that she won't log unnecessary calls even though she could not check the internet speed and verify my complaint. At this point i asked to speak to her supervisor (Lerato Boleo) which she said was in a meeting and will call me back. I asked her when should expect the call which she said 17h00 that afternoon, and to date i was not called. Throughout the call she was very arrogant and every concern i raised was joke to her, mostly she rep**** by saying i can't or i don't know . It was clear to me that having a data contract with telkom is pouring money down the drain and her arrogance was a usual way of dealing with unhappy customers. Telkom is failing to provide reliable internet and also lack courtesy of respecting their clients when concerns are raised.