Telkom's Poor Customer Service and Ridiculous Extra Charges.

I am deeply disappointed by the recent suspension of my account. The additional charges due to debit orders not processing, a result of the bank account change not being updated on your end, are frustrating. Moreover, the lack of communication and poor customer service exacerbate this issue.

It's disheartening that while there's swift contact for sales, similar urgency is lacking in addressing crucial account matters.

The lack of communication throughout this process is astonishing. Not being contacted even once, and learning about my account's status from my 76-year-old father, raises serious concerns. As the account holder, this is unacceptable—I should have been informed directly. Telkom's recent handling of this matter is disappointing and raises questions about their customer service standards.

This experience has greatly disillusioned me with Telkom. I am compelled to reconsider my association with them and strongly advise against engaging in any contracts with Telkom as a service provider.