Telkom's Poor Customer Service and Billing Resolving system

I have been having billing issues with Telkom for almost 3 or 5 months straight now.

The bulk of my complaint is in my previous review but now yet again that one hasn't been solved and now I am having even more trouble with them.

on the 18th May, I paid them over the counter a monthly installment of R550.70 (of which roughly R200 is a penalty because of a previous bounced debit order). But they still proceeded to debit the same amount on the 22nd May.

I have since been going back and forth with them in order to reallocate that amount that was debited, either as credit for this months payment, or as a refund. They have been telling me that their system is not picking it up on and the time my next debit order is due soon on the 15th. So if the debit order that went off on the 22nd is not reflecting by today, then that would mean I still have to pay them this month at a penalised fee which I've been paying them for the past 3 months, all because their system is so poor that they cant even help their own customers out in these hard times.

Ontop of all that stress, it is impossible to get ANY assistance in ANY store, I've been to 3 stores in Cape Town and all of them tell me that I have to call in for billing related issues. Which is ridiculous because I have been doing so for months and I NEVER get helped successfully.

Their waiting times to assist people calling in is approximately 1 hour, it is so FRUSTRATING to deal with them and they are causing me financial and mental stress each and every single day.

I am in the process of terminating my contract early with them as I write this but even that is a stress.

I am urging whoever is reading this to help me and by doing so you could be helping thousands of other frustrated customers aswell.