Telkom’s Poor and Highly *********** Customer Service

I would like to report Telkom's incompetency and lack of transparency. I settled my telkom account on the beginning of the month and on the 13th I also received an email from their bureau solutions department by Cleo Mathebula (CT), attached was a delisting / paid-up letter.

On the email they stated a turnaround time of 7 business days and was advised that they will make communication with all relevant credit bureaus so the default will be removed from the credit bureau within the very 7 days.

Today is the 9th day after that communication and no communication and confirmation has been made. I just called Telkom and I was advised to wait another 7 days but this is not what was communicated prior. The call centre agent even said I should make means myself to contact the bureaus. I find their service both poor and *********** from when I ended up being listed as they could not abide by our agreement. They would debit on incorrect dates and incorrect amounts and charge me late payment fees when they were the problem .