Telkom's Perthetic service

Good day,

I did a change of ownership as well as upgrade on my home line from a 20 GB 2mbps soft cap to an unlimited 4mbp uncapped adsl line on the 18 April 2018. My wifi speed is extemely slow and contacted the telkom technical department countless times to see if they can resolve my issue. The techincal department advised that i was still loaded on my profile as having the 20gb soft cap and was therefore operating at reduced speeds. They advised me to contact the sales department to correct this issue. I thereafter contacted the sales department and they advised that i am loaded on the system as having a uncapped 4mbps line. After having now logged countless calls and going back and forth to the technical and sales departments and have still not resolved my query. I spoke to a techincal agent named Nonjabalo Shongwe the first time and she advised that she had logged an incident with their IT department to sort out the issue. A week later, i haven't received a call to solve the issue and I called again, i was on a call with the technical and sales department at the same time, the agent Asanda Cosa logged an incident (Ref: ********** ) with their IT department, once again, she advised me that the IT department would call me to fix up the problem. A further week had gone by and still have not received a call to fix the problem. I phoned technical again, spoke to technical agent (Nkosi, his manager is Kaylin) he advise they not allowed to give their surnames to customers because its company policy. This is really perthetic service and am at wits end to cancel my contract. I hope this gets sorted out timely. It is almost 4 months now that I havent enjoy what i am paying for. ****************.