TELKOM's PATHETIC SERVICE PERSISTS

Telkom and Openserve has done it again!! My ADSL line has been down for over a week now and after logging a call and following almost daily, no response whatsoever. All you hear from the call center that the call is being attended to, and the issue is with the service centre for diagnostics and if required they will send out field technicians to attend to this fault. Now either we have under skilled resources to address the issue remotely or onsite. Unless they simply dont care a damn of their customers. The area outage has been going on intermittently for months with each time taking more than 3 days to resolve. Simple maths calculates this to Telkom is financially benefiting lots from its customers without providing service and reimbur*****ts. The question is why must one complete a tedious claim form which GOD knows how long this will take to be reimbursed, notwithstanding the current pathetic service they continouosly deliver to its loyal customers. Telkom and Openserve needs to seriously jack up their service as not all good last forever. Their blatant disregard to respond to customers is having a significant impact on this crippling economy where reliance on the infrastructure they sold cannot have access to remote internet access for operations.Despite the number of complaints and poor ratings, withbtheir image being threatened,they just have total disregard. I have escalated this matter twice already, even their management have no sense of comittement, probably skills as well to feedback to its customers whom contribute to their salaries. This is highly frustrating when we have our comittements to perform tasks to keep employed and Telkom and Openserve does not play their rightful and significant role to provide basic service in this industry. We have to constantly procure data in order to keep relevant to our employer. This not forgetting the cellphone calls used to follow up to log a call and followup with their service centre with waiting time to speak to an agent calculating to over 5 minutes. In the same instance, they take up your time to market their products. This is unbelievable that they can't service existing products and services yet wanting to sell new and more of this.