Telkoms pathetic service!!!

23rd August 2019 our uncapped wifi was switched off, we called immediately to find out what has happened and we told that the cables in the area has been ******, we now need to get a wireless router. The wireless router arrived a week later with a sim card which until this date 21st September 2019 has not been activated. We called every single day to follow up and each agent gives you a different story "it takes upto 72 hours to activate, it takes upto 7 days to activate". We also went in store with the new router and sim card, we were then told that they cannot activate it in store, they have no direct contact with the department that activates the sim cards, they can only send an email, exact words that were said when we called client care everyday. I mean how long does is really take to activate a sim card? Almost an entire month with no wifi, but on the 25th they will be ever so fast to debit our account as if they provided great service this month. This is bull**** and pathetic service.