TELKOM'S pathetic service!

I filled in an application for fibre to be installed at my house on the 7th of August. The router was delivered on the 12th of August. After receiving no communication from telkom I called them on the 14th of August to find out when installation was going to take place. They said that they were unable to tell me when installation was going to take place as vumatel would be doing it. Called vumatel on the 26th of August, they asked me for a reference number that should have been provided to me by telkom, I did not receive any. Called telkom straight after to provide me with the reference number and apparently there was no reference number for my order on their system. The call center agent said that she would escalate my order and email her line manager and that I would receive an sms/email containing the reference number. I received no communication once again. I called telkom again on the 31st of August explaining my issue and once again the call center agent said that she would escalate my order and email her line manager and that I would receive an sms/email containing the reference number within 24 to 48 hours. I asked her to cc me in on the email she said she cannot do that because all emails are internal. I asked for a direct number so that I can follow up on what she said she would do, she could not provide me with one. I am still waiting for the sms/email. This service is absolutely ridiculous its been 3 weeks already.