Telkoms Pathetic service and broken tech

I have no internet for the past WEEK. I work online as a teacher I have lost a total of R2800 so far and Telkom could care less. I call every day to check on the progress of the fault and they say it's been worked on remotely they will dispatch a technician once the fault is identified????? How is a technician not yet assigned after 4 freaking days???? I have asked for my fault to be escalated as it's a matter of urgency and I keep getting told oh we can't do that!!!! I am expected to sit and count sheep until they decide they would like to attend to this fault.The reference number is : 106CNZ230819. Can anybody please direct me to a reliable service provider I can't stand another day with Telkom.