Telkom's pathetic service

Hi, I am totally unsatisfied with the service I get from telkom , firstly telkom does not have proper infrastructure implace as they want to act like they up to date and want to do things via online platforms yet they do not have proper people working the call centre lines to assist , secondly you can never get a issue resolved ,with telkom every call centre agent speaks a whole lot of bull**** and does not even know how to use the ear piece and mic that they are using as u gave to keep asking them to stop fighting around or place it properly while u talking or logging a fault , I have been logging a dispute with telkom from January this year regarding my billing and up till now they have not resolved the issue and every time I call the agents will give me a whole lot of bull **** , I am being charged debit rejection fees yet telkom is not debiting me I have tried every avenue possible and had to result to reporting this on this platform hoping to get some help