Telkom's Pathetic Service!

I needed to do a sim swap from an Esim to nano sim so I went into the store on the 4th of June 2022. apparently the sim went for credit vetting which i do not understand why neither could the consultant tell me why.

they told me 24 to 48 hrs and I did advise them that this is urgent as this number in question is my main number.

I have received no feedback from Telkom neither can 081180 help me as they tell me to go into the store for help.

i eventually went to Telkom gateway for assistance on Monday 20/06/2022. a case was logged and new sim swap was done.

i was told the case will take up to 72 hours. yesterday which was Thursday was 72hrs so I called this morning and there is still no feedback.

I am desperately trying to get this swap done as it is my main number and all my info gets sent to that number.

Almost 4 weeks have passed and i don't have access to my sim but i am expected to pay for it at the end of the month!