Telkom’s pathetic service!!!!

I have had this telephone line with Telkom for 20 years They use to email me the invoices before They disconnected the line at beginning of the year I went into the Telkom shop in Oceans mall in March 2023 and explained the situation to the manageress Mrs Roopan who assured me she could convert my account to prepaid if I provided my ID , paid the outstanding balance of R641.19 which I paid on the 3rd of March , Roopan assured me if I Paid the outstanding balance she would convert to prepaid which she didn’t do , I told her at the time I’m from jhb and won’t be able to return and she should advise what else she requires from me - she said she has everything to proceed with the conversion to prepaid I received whatts app communication from her later saying I need to come instore again ands she could not convert my accounts Telkom has now handed my account over to Blake & associates I have sent all the whatts app communication to Ralph from Blake on the 20 th July and I received yet another call from Nosipo from Blake & Ass again today wanting the same information already sent to her colleague weeks ago I confirmed with Nosipo the whatts app number that the previous information was sent to I have