Telkom's Pathetic Service

My line has been cancelled since the 17th July (the adsl, internet, voice line is completely dead), yet when I call in today I am told that all my services are active and I am being billed in full for services that are dead.

Can a competent person from Telkom please contact me ***! I refuse to pay for services that are dead and I need to know why my cancellation became active again!?!!!!????!!!!