Telkoms pathetic service!!

After the switch over from cable to wireless regarding fixed lines Telkom has been couriering devices to all fixed line users. My mum had her device couriered twice and twice it was taken back, reason? The fixed line was in my late Dad's name and the courier personnel refused to give it to my mum insisting he hand it to my late dad?♀️despite me telling him I have a death certificate on hand! Since then, which is about 5 months ago my mum has no device. Despite numerous visits to a telkom branch, countless messages via FB and many phone calls to telkom still no device!! What makes matters worse is that my mum's old device is out of order so she has no telephone for the last 5 months. For an elderly person living on her own this is terrifying even more so for my mum since she was attacked in her own home about 5 months ago!! So having a landline is extremely crucial in her situation. Telkom giving me the run around for months. Frustrated and tired of the poor service!