Telkoms pathetic service.

Telkom has provided the most pathetic service...

As their technicians come out on a Saturday & Sunday to change a pole but its so difficult for a team or technician to come out on a normal working day to fix a telephone line which at no fault of ours had gone dead after they had changed a pole.

We have spoken to numerous call center agents from the 12/01/2019 only to be **** to and told that a technician has been assigned as well as escalated but only to know that Joseph had advised this case has been escalated today the 17/01/2019 after a whole 5 days with no line and no internet.

We spoke to the manager Lungelo Ngxila who happens to be the manager of the call centre but also advised he cannot do anything from a call centre. This is utter bull**** and unacceptable due to the fact that this has and is no fault of our yet we have to bare the brunt of some *********** human being.

Reference Number : ********** 0 Escalation Number : 1142-889

This needs to be resolved urgently.