Telkoms pathetic service

On 1st December 2018 I did not receive my 11gig data on my router. I gave it a day and on the 2nd of December (Sunday)I called 081 180 and the voice operator said that my number ( ********** ) was suspended due no none payment. My account is up to date and my debits go off on the 30th of each month. After numerous calls to 081 180 on the 2nd, an agent named Brenda finally answered at 1pm and confirmed that my account was suspended but it wasn't due to non-payment, it was an error on Telkom's side and that I should wait 5 hours and I will be re-connected. On the 3rd (Monday), I still hadn't received any data so at 6.30am I called 081 180 again and after been on hold for a long period of time, an agent named Simphiwe answered and said that i need to wait 5 hours from the morning of the 3rd as the re_connections department only operates during working days. He apologised that Brenda who had logged in the query did not inform me about this. After 5 hours on the 3rd, I still didn't receive the data so I called numerous times but as usual the agents are always busy. On the morning of the 4th at 6.30am, I called again and the agent checked my profile and said that I need to wait for another 3 hours....Still no data was loaded by 12pm so I had to call again. I spoke to an agent named Happiness who clearly didn't know what she was doing. After answering my call, she still continued talking to her co-worker next to her for like 5minutes. When she did speak to me, she didn't realise she was talking to new customer and continued talking about her previous customers settings to be smsd. When I told her I was a new customer on the line, she apologised and it took her 50 minutes to confirm that my account was suspended, before that she kept insisting that my data was loaded on the 1st of December even though I had told her that 4 other agents have already told me that my account was suspended. Happiness said that her head phones were faulty and she continued asking me if I could hear her for the 60min that i had spoken to her!!!!! I eventually asked her to transfer me to a supervisor but she said there is none available and that she emailed 3 supervisors, and that 1 would return my call. It is now 14.05pm and no-one has contacted me and neither did i receive my data for my router!!! I want telkom to compensate me for the days that I have no data but have paid timeously! This router is used for work purposes and its rather frustrating that Telkom is so *********** and have suspended me for an error which they made!!!!!!