Telkom's Pathetic Service

What do I have to do in order to get proper decent assistance at Telkom?

I am FRUSTATED, I am DISSAPOINTED, I am ANGRY and HORRIFIED regarding your service at TELKOM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Your service is pathetic on an entire different level. I app**** online in the beginning of Novembver for uncapped wifi of R606 per month. An agent then called me confirmed all my details and read my terms and conditions. I then received an sms stating to pay R700 deposit. I paid my R700 deposit on 6th November at Telkom store Promenade Mall Mitchells Plain. They still keep sending me sms to pay the R700 even though I paid it on the 6th already. I then called in spoke to an agent who advised i can just ignore the sms and just wait for them to call me to install the device. I referred my cousin as well to apply which she did. They installed her device on Friday. How the hell is it possible for her to have gotten service when she app**** a week after me. I spent hours on the phone with numerous consultants if they dont hang up on me...they tell me they cant pick me up on the system. Then they do pick me up under a different address. Never did someone call me back or apologise for the inconvenience or try to get the problem sorted. Even today I was on the line for more than 45 minutes...my airtime depleted and no one called me back. How is that making my "world better" as your slogan says...

I have spoken to so many consultants…I am lost for words, if they cant find me on the system, then they say that my address is incorrect, then they say my order was cancelled…BY WHO I DON’T KNOW!!!

Then they say there was an error with my landline number and it needs to reflect, now I am currently on the line with yet another agent, who says my order was cancelled.

No one calls me back, no one assists me in a proper manner, as I would know I was a call centre agent for years!!!

I have spent over R300 in value of airtime due to hanging on the line calling in numerous times, no agent has ever called me back, I requested to speak to the manager or supervisor who is always busy and can also never call me back.

I haven't even joined properly as yet and I am receiving this kind of service...and to cancel will probably also be another lengthy process, in order to get my R700 deposit back.

I honestly am disappointed