Telkoms pathetic service

To Whom it may concern

I have a landline contract with Telkom . The cables were ****** in Feb/Mar 2018 and it was never replaced as it gets ****** all the time. Telkom has been charging me ever since then R218 every month for a service I do not receive. I have called the customer care, which takes forever to even get through to a person as was told that I cannot cancel this over the phone but have to do it online. I have cancelled this on their website and even had to attach my ID. This was done two months ago. Today they have just debited the R218 from my account again. They need to refund me for the money I have paid since Feb/Mar. I have had to cancel my ADSL with Mweb due to the cables being ******. I now have LTE with MWEB for the past few months and I really need Telkom to cancel this contract and refund my money.