Telkoms Pathetic Service.

I am appaulled by Telkom's service. I have an adsl line and wifi and have logged a call a month and half back to notify them that I am moving units within my complex and that my line must be moved. Every week I call to follow up and every week I am told that there is no call logged. This is not true as everytime I log a call I get a reference number. I am absolutely furious and the level of service I am receiving. The call centre agents are not helpful at all and don't give me answers. I have asked to speak to the team leader or manager on duty and have been told that they are all on lunch. What type of institute is this? What do I need to do to get my line moved? Why should I pay for services that I am not even receiving? I need feedback ASAP. The reference numbers I have received are: ********** 6 ********** 93A ********** 77 ********** 79 **********