Telkom's Pathetic Service

We moved house over a month ago. We gave Telkom over a month notice to move the line because we knew that Telkom Service is shocking. The week before we moved we contacted Telkom again to confirm that we the technician would be out on the day they confirmed, only to have Telkom tell us they knew nothing about this and it would take +/- 2 weeks before they could send someone out. With constant calling and trying to arrange the line be moved about a week later we eventually received a call that the technician would come out and move the line. Once the line had been moved we were informed that they had moved the 2Mbps line... When I said to the technician that he is incorrect we have a 10Mbps line be called the Contact Centre only for them to tell us that it is a software update and it would be something done at the technical centre and this would take 24 hours. It is now close to a month later and every time we call Telkom to fix the issue we receive a different answer from the call centre person (System is Down 80% of the time; Call has been escalated; It will take 24 hours again; System is Down; Job has not been closed and that will take 48 hours; System is Down; Job has been closed and will take another 48 hours; New system implemented and this will take 7-14 Days to action and guys what The system is down....) Never in my life have I ever dealt with such incompetence and useless service that I am highly considering changing my service to another provider. I would never recommend Telkom to another person. The fact that Telkom wants to strike for wage increase but they cant even help customers is absolutely pathetic and they should all be fired from the lowest technician to the highest CEO.