Telkom's pathetic service

In March i took out a cell phone contract over the phone, unfortunately i cant remember the lady's name who assisted me.

I requested a Huawei P10 Gold and instead, she sent me a Huawei P10lite. Before the phone arrived an amount of R399.00 was debited from my account and i was told it will be refunded as the reason for the debit was to verify my account details.

To this date this has not been refunded to me, instead i am billed for both phones even though i returned the P10 lite. i have been calling them and i am sent from pillar to post. i was told to email the papers that were given to me by the courier guys when they collected the phone, i did that. I haven't received any acknowledgement of my email or any progress status of my query, its like communicating with Zombies...NO RESPONCE WHAT SO EVER! instead i keep collecting case numbers... ********** 6, ********** 9, ********** 4 , ********** 6, ********** 7 etc...

I remember talking a gentleman by the name of Siphelele Minenhle Thwala , who only sent an email to the previous agent that i had spoken to by the name of Nocwaka, at some point i spoke to the call center team leader. im still waiting to hear from the team leader who promised to call me back, or Nocwaka to advise me on the status of this case. Ive gone to Telkom's complaints Facebook page, still nothing!

I WOULD NOT RECOMMEND TELKOM TO ANYONE....WORSE SERVICE PROVIDER EVER!!! THEY WILL DEBIT YOUR ACCOUNT INCORRECTLY AND NEVER RESOLVE QUERIES.