Telkoms pathetic service

Telkom has got to be the worst mobile service provider I have been with. I have been with MTN for many years and regret moving over to such an *********** mobile service provider. I have an ongoing issue since the 25th of April 2018 were money was taken from my account for data purchase and I have still not received it. After contacting the CS department 3 days after the purchase (still being patient and waiting for my data), I enquired and the advisor said they will send it in 24 to 48hrs.i called again today the 3rd of May 2018 only to find out no one had been looking into it. The advisor I spoke to Nobuhle was of no help at all and refused to let me speak to a manager. She then went on to tell me she will get a manager to call Me and it's no surprise there's still no response. I am disgusted and terribly disappointed with the service.