Telkoms pathetic service
<p>Ref no : 478CNZ131216</p> <p>Escalation no : 925248</p> <p>Tel no: ********** 731</p> <p>Its now just over 1 month that our land line has not yet been repaired. I and my family members have tried on numerous occasions to call the technical department and all we get told is they will send out a technician when one is available. How can a big company like Telkom not have a SLA. They cannot provide a turn around time. The account is held by an elderly pensioner and the land line is crucial in informing us of her well being as she is quite sickly. Whats makes it worst is that she did not utilized the land line the entire month but still has to pay the full rental. Telkom your service sucks. I would like to recieve a call from the Service Manager as everytime we call, he is not available. I have even escalated the issue on social media but got the same response... Really not happy with the *********** service from Telkom. </p>