Telkoms pathetic service

I have had the worse experience with telkom. I had taken out a contract with telkom mobile in 2018. I had issues with billing from the beginning. In December 2019 my device was ******, sadly it was not insured. I called customer services and requested my device be blocked as well as my Sim. When my contract was up for an upgrade I was told, I need to provide bank statements and payslip which I didn't have. In March of 2020 I visited another store trying to upgrade my contract again. I still couldn't complete the process as documents where needed. Frustrated and angry I requested my application and contract be canceled. My luck we had experience load shedding. The sales agent was un able to complete my requested and told me as soon as their system was online he would complete my request. It is now 1 year later, my last payment was in April 2020. At the time I had 1 installment left. We went on a level 5 lockdown, there was NO PAYMENT made. Telkom continued to invoice me every month R100 for services. My device and Sim was blocked back in 2019. 1. After 1 month of non payment my account should of been suspended 2. After second month non payment it should of been handed over to collections 3. After the 3rd or 4th month it should escalate to external collections Non of which was done. Instead I have been billed every month for a Sim card that has not been in use since 2019. My understanding of a month to month is just that. Month to month . No payments should automatically lead to suspension of the account. I have been calling stores and call centers for 2 weeks. Trying to get hold of a manager at the Chatsworth express store was an absolute nightmare. The manager eventually gets back to me stating that it's month end and was not able to get back to me. After me explaining my situation he claims that's not what he was told. He said he will call me back which he did. When I first spoke to the sales agent he agreed and remembered me from 2020. He then changed his story and said he had upgraded my contact and ordered a device, I had then asked him to cancel the application and not the contract. When asked for proof of that happening I was put on hold. When tthy returned to the call they said that did not happen. The manager and sales agent are trying to cover each other's back for a mistake they made. I am the 1 now left to pay the bill. My questions as to why this contract has continued to run on a month to month with no payment for the term it has could not be answered. Nobody from telkom could tell me why my account was not handed over to external collections. After many cases bring logged, hours on the phone with telkom I have no resolution. I do not feel this is fair, is telkom doing this to more people? Letting their accounts to run month to month with no payment being received aswell as no communication with cconsumers. Leaving the consumer with a big bill.