Telkoms pathetic customer service

We live in the Bellair area, and our internet went down on the 23 July 2015 and the telephone line is not clear, it was reported to Telkom on the 24th of July. We have since called the call centre atleast 9 times, two technicians came out, did nothing and just left with no feedback as to what was going on, we were given a reference number 458CNK240715. We were then given an escalation number 723189, which is pointless because we got this number over a week ago and nothing has been done, what kind of escalation is that? We have been very patient but it has now been almost four weeks now, we have assignments due etc. My advise is to be careful when choosing your telecommunications provider. Because Telkoms service has been PATHETIC!