Telkoms Pathetic billing systems

Every month i have some sort of issue with telkom billing ...they are terrible at calling customers back and even higher management dont want to take responsibilty to call us back or do a follow up ... a simple billing issue cannot be resolved over one phone call... pathetic service.... again and again and again!!!! I lodged a dispute on ********** 058 a couple weeks ago and no one calls me as yet regarding the dispute. A lady called me the previous time when the line was down to advise she willl credit me for a month of sevice and i would not have to pay the next billl. Then i get an sms saying my bills not paid ... having a loom at the app it shows we still owe a balance ...where the hell is correspondance in the ********* company. What is telkom doing about all these unhappy people... tele communications ombudsmen will be recieving an email soon from me if telkom doesnt contact me asap. This time im not wasting time ... i think im paying for a service and if you cannot deliver on promises give someone else to do it and let them enjoy the fruits of success!!! #weneedmoretelephonecompanys