Telkom's "NOT SO LIT BOX" or now just "LITTERBOX"…

So Telkom lit box no longer supports netflix, was never told about it before hand so now i have a lit box that i bought 2 years ago for netflix... Which is useless because nothing telkom could bring will make up for that . Also due to Telkoms lack of communication I paid R180 for s service i utilised only on the lit box. Telkom should be liable for this . Why do customers that made purchases in the last 6 months only get the voucher ?what about the actual loyal customers who you trusted telkom long before covid...I'm sure many customers are waiting for these answers . I do not want a generic responce either , a human being can respond and tell me what to do .