Telkom's non existent service!

I have not had a landline for over 3 months but am still being charged on a stop order which I cannot cancel! After trying several times I was informed March 10, that my landline cannot be connected! I have sent messages and text's but with no response! I stood in the queue at the Tygervallei Telkom Office and was told I can have a 3G Wf-Fi phone as I am on essential services. This was supp**** on May 7 but has still not been connected. I revisited Telkom this morning and was told this has not been processed but had been resubmitted and would be connected in 72 hours. I complained and was told that this would now be connected by Monday 18 May! Why should one accept such bad service from Telkom?