Telkoms non existent customer service

This is my worst customer experience I have experienced. I have made a payment via EFT on the 13/01/2020 and still it has not reflected ,I have called the customer services repeated,should I say daily and still they of no help. I have sent through abundant emails and been promised calls from team leaders and expected turn around times that never happen .... the customer services have you on hold forever and still cant assist you ,even after leaving a complaint on Facebook, and was promised a call back which I am still waiting for .... my telkom line is suspended due to non payment when in reality a payment was done but the TELKOM refused to allocate to my account ....the consultants say that all they can only send emails and still nothing has been done in over a month although I was promised a turn around time of 48 hours ...i dont see the point of customer service who cant actually assist customers ....A very disappointed Sumeel Jankeepersad ***)